Privacy policy

Your privacy, plainly explained

This Privacy Policy explains what information Kezeg collects when you visit our website, purchase products, or contact us. It describes how we use information, how we protect it, and the choices available to you.

By using our website, you acknowledge that information may be processed as described in this policy.

What information we collect

Information you provide

• Contact details — name, email address, phone number, and delivery address
• Order information — purchased products, order details, transaction records, and delivery information
• Payment information — processed by payment service providers and not stored directly on our own systems
• Messages and inquiries — information you provide when contacting customer support or sending feedback

Information collected automatically

• Device information — IP address, browser type, and operating system
• Website usage information — pages visited, interactions, and general website activity
• Cookies — used to support website functions, remember preferences, and understand website performance

Why we collect and use information

• Order processing — completing purchases, arranging delivery, and providing order updates
• Customer support — responding to questions, requests, returns, and after-sales service
• Website operation — maintaining website functionality and improving user experience
• Security — helping detect suspicious activity and protect our services
• Legal obligations — maintaining records and meeting applicable requirements

When information is shared

We do not sell or rent personal information. We may share information only when necessary to provide our services or operate our business.

• Payment service providers — to process transactions
• Shipping providers — to deliver orders and provide shipment updates
• Website service providers — including hosting, technical support, and analytics services

We may also disclose information when required by applicable law or when necessary to protect our legal rights and the security of our services.

How we protect information

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, loss, or misuse.

Access to personal information is limited to authorized personnel and service providers who need the information to perform their responsibilities. While we work to protect your information, no online transmission method can be guaranteed to be completely secure.

Choices and rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

• Access — request information about the personal data we hold about you
• Correction — request updates to inaccurate or incomplete information
• Deletion — request removal of personal information where applicable
• Marketing preferences — unsubscribe from promotional communications if you receive them

To make a request, please contact us using the information provided below. We may ask for additional information to verify your identity and protect your account.

Data retention

We keep personal information only for as long as necessary to provide services, manage orders, meet business requirements, resolve disputes, and comply with applicable obligations.

Not intended for children

Our website is intended for general consumers and is not designed for children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information through our website, please contact us and we will review the request.

Links to other websites

Our website may contain links to third-party websites or services, such as payment providers or other external platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Processing of information

To provide our services, personal information may be processed by service providers located in different countries or regions.

We take reasonable steps to ensure that information is handled appropriately and protected according to applicable requirements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

When important changes are made, we may provide additional notice through our website or other appropriate channels.