Return policy

When refunds are processed

• Return review — after your returned item arrives, we will review its condition and confirm the return status
• Refund approval — once the return is approved, the refund will be processed to your original payment method
• Processing time — the time required for the refund to appear may vary depending on your payment provider or financial institution

We will send a confirmation after the refund has been processed. If you do not see the refund after the expected processing period, please contact your payment provider first and then reach out to us if needed.

The return process

1. Contact us first

Email support@yamakujira.com with your order number, the item you would like to return, and the reason for the request.

2. Receive return instructions

Our team will review your request and provide the next steps, including return instructions if your request is approved.

3. Prepare and ship the item

Please package the item securely and include the required order information so we can identify your return when it arrives.

4. Return confirmation

Once the returned item is received and reviewed, we will confirm the result and process any applicable refund.

When refunds are processed

• Return review — after your returned item arrives, we will review its condition and confirm the return status
• Refund approval — once the return is approved, the refund will be processed to your original payment method
• Processing time — the time required for the refund to appear may vary depending on your payment provider or financial institution

We will send a confirmation after the refund has been processed. If you do not see the refund after the expected processing period, please contact your payment provider first and then reach out to us if needed.

The return process

1. Contact us first

Email support@yamakujira.com with your order number, the item you would like to return, and the reason for the request.

2. Receive return instructions

Our team will review your request and provide the next steps, including return instructions if your request is approved.

3. Prepare and ship the item

Please package the item securely and include the required order information so we can identify your return when it arrives.

4. Return confirmation

Once the returned item is received and reviewed, we will confirm the result and process any applicable refund.