Terms of service

The terms you agree to

By accessing or using the Keezeg website, placing an order, or using our services, you agree to these Terms of Service. These terms explain the rules for using our website, purchasing products, and interacting with our services.

If you do not agree with these terms, please do not use our website or place orders through our store.

We may update these terms from time to time when necessary. Any changes will apply after they are published on this page. Your continued use of our website after updates means you accept the revised terms.

Using our website responsibly

You may use our website for browsing products, placing orders, contacting support, and other normal shopping activities.

You must not use our website to:

• Unauthorized access — attempt to access accounts, systems, or information that does not belong to you
• Malicious activity — introduce viruses, harmful code, or anything that may damage our website or services
• Data collection without permission — collect or use information from our website without authorization
• Automated misuse — use bots, scraping tools, or automated systems that interfere with website operation
• False identity — impersonate another person, business, or organization
• Illegal activity — use our website for activities that violate applicable laws or regulations

We may restrict access to our website or services if we reasonably believe that these terms have been violated.

Product information and availability

We make reasonable efforts to ensure that product descriptions, images, prices, and availability information are accurate. However, minor differences may occur due to product updates, display settings, or other factors.

Product availability and prices may change without notice. If an error affects product information, pricing, or availability, we may contact you to confirm the order details before proceeding.

If we cannot fulfill an order due to incorrect information, inventory issues, or other circumstances, we will notify you and provide an appropriate solution, such as cancellation or refund where applicable.

Placing an order

When you place an order, you provide a request to purchase the selected products under these terms. Orders are subject to product availability, payment verification, and order review.

An order may be declined or cancelled in situations including unavailable inventory, incorrect pricing information, suspected fraudulent activity, or other issues affecting order processing.

If an order needs to be cancelled after payment has been received, we will provide notice and process any applicable refund according to the circumstances.

Payments are processed through secure third-party payment providers. We do not store complete payment card information on our own servers.

Content ownership

All content on this website, including text, images, graphics, logos, product information, and website design elements, belongs to Keezeg (Shanghai) Industrial Co., Ltd. or is used with permission from the relevant rights holders.

You may view and use the website for personal shopping purposes. You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without our written permission.

Product names, trademarks, and other brand-related materials remain the property of their respective owners.

Managing your account

If you create an account on our website, you are responsible for keeping your account information accurate and protecting your login details.

• Account information — provide accurate and updated information when required
• Password security — keep your login credentials private and do not share access with others
• Unauthorized activity — contact us promptly if you believe your account has been accessed without permission
• Account use — use your account only for lawful personal shopping activities

We may restrict or suspend accounts involved in suspected fraud, misuse, security risks, or violations of these terms.

You may request account closure by contacting our support team.

Our responsibility

We make reasonable efforts to provide accurate product information and maintain reliable website services. However, we cannot guarantee that our website will always be available without interruption or that all information will always be completely free from errors.

Products are provided according to their descriptions, specifications, and applicable product information shown on our website. We do not provide warranties beyond those required by applicable laws.

To the maximum extent permitted by applicable law, Keezeg (Shanghai) Industrial Co., Ltd. will not be responsible for indirect losses or damages arising from the use of our website or products.

Nothing in these terms limits any consumer rights or protections that cannot legally be excluded under the laws applicable to you.

Your responsibility when using our services

You agree to use our website and services in accordance with these terms and applicable laws.

If your misuse of our website, violation of these terms, or infringement of another party's rights causes claims or losses, you may be responsible for the consequences arising from that activity to the extent permitted by applicable law.

Resolving concerns

We value our customers and prefer to resolve any concerns through direct communication. If you have a question, complaint, or dispute regarding an order or our services, please contact us first so we can review the situation and work toward a solution.

These terms are governed by applicable laws and regulations relevant to Keezeg (Shanghai) Industrial Co., Ltd. and your place of residence. Any mandatory consumer protection rights available in your country will continue to apply.

Updates to our terms

We may update these Terms of Service when necessary to reflect changes to our services, business practices, or legal requirements.

The latest version will always be available on this page with the updated date shown at the top. By continuing to use our website after changes are published, you acknowledge the updated terms.