Shipping policy

How we ship your order

This Shipping Policy explains where we ship, how delivery costs are calculated, how orders are processed, and what happens if a shipment is delayed or arrives with an issue.

Shipping availability and delivery estimates may vary depending on your location, selected shipping method, product availability, and customs processing.

Where we deliver

We ship orders to many countries and regions around the world. Available destinations depend on shipping carrier coverage, local regulations, and product restrictions.

Some addresses may not be supported, including certain remote locations or restricted delivery areas.

• Restricted locations — areas where shipping services are unavailable or limited
• Carrier limitations — addresses that cannot be served by available shipping providers
• Regulated destinations — locations affected by applicable trade or import restrictions

Any applicable shipping costs will be calculated and shown during checkout before payment is completed.

What to expect

Shipping cost

Shipping costs are calculated based on factors such as destination, shipping method, package size, and weight. The final shipping charge will be displayed before you complete your purchase.

Delivery time

Estimated delivery times vary depending on the destination, shipping method, carrier conditions, and customs procedures. Delivery estimates shown at checkout are provided as a guide and may change due to circumstances outside our control.

Shipping options

Available shipping methods and delivery estimates are displayed during checkout. Some destinations or products may have limited shipping options.

Tracking

After your order has been shipped, we will provide tracking information when available so you can follow the progress of your delivery.

International orders

International orders may be subject to customs duties, import taxes, or other fees required by your local customs authority.

These charges are determined by local regulations and are the responsibility of the recipient unless otherwise stated during checkout.

Customs procedures and clearance times vary by country. If you have questions about possible import charges, we recommend checking with your local customs authority before placing an order.

Before your order ships

Orders are prepared after payment confirmation and processed during our normal business hours, excluding weekends and public holidays.

• Order review — payment and order details are checked before processing
• Product preparation — items are inspected and prepared for shipment
• Shipment arrangement — packages are handed to the selected carrier after preparation is complete

Processing times may vary depending on product availability, order volume, holidays, and other operational factors.

Following your shipment

Once your order has been shipped, we will send tracking information to the email address provided with your order when tracking is available.

• Shipping confirmation — sent after your package leaves our warehouse
• Tracking updates — provided by the carrier and updated during transit
• Delivery status — may vary depending on carrier systems and destination conditions

If tracking information does not update for an extended period, please contact our support team and provide your order number so we can assist you.

If something goes wrong

If your order is delayed, appears lost, or arrives damaged, please contact us as soon as possible with your order details.

To help us review the issue quickly, please provide:

• Order number — your purchase reference information
• Tracking details — if available from the carrier
• Photos or descriptions — images of damaged items or packaging when applicable

We will review the information and work with you to determine an appropriate solution based on the circumstances of the shipment.